FAQ's

 Are reservations required?

We encourage our guests to schedule their appointment in advance to ensure your preferred treatment, time or therapist is available. Bookings made on the day of service and walk-in appointments are always welcome based on availability.


What is your cancellation policy?

We value your business and appreciate your adherence to our cancellation policy. All we ask is that you give us 4 hours to cancel or reschedule an appointment. If notification is received with less than 4 hours notice, a cancellation penalty of 50% of the service price will be required. Failure to cancel or reschedule and/or failure to appear for a scheduled appointment will result in a penalty of the full price of the service.


What if I'm late for an appointment?

Please keep in mind that arriving late for a service may require us to shorten the length of the treatment with full charges applied, so as to not inconvenience other guests. We regret that late arrivals will not receive extension of scheduled appointments.


How early should I arrive?

You should arrive at least 15 minutes prior to your appointment. This will allow enough time to register, get your locker, change into your robe and relax for a few minutes before your spa treatment begins.


How is payment for spa services handled?

Serenity Spa can charge spa services to your room account. Guests may also pay with a credit card.


What should I wear to my treatment?

No specific attire is needed so you may wear what you wish upon your arrival. Robes and slippers are provided for your comfort. Serenity Spa is not responsible for the loss, damage, or misplaced personal belongings.